xssokk Privacy Policy
xssokk places the highest priority on protecting your personal information. This policy transparently explains how we collect and use data.
Our Privacy Commitment
xssokk ("we", "our", or "platform") provides a safe, fair, and trusted online gaming environment for users in Bangladesh. We believe your personal information is your asset, and protecting that asset is our responsibility.
This Privacy Policy ("Policy") explains how xssokk collects your personal information, the purposes for which that information is used, with whom it may be shared, and what measures are taken to protect your information. This Policy applies to all xssokk services, websites, and mobile applications.
By using our platform you are agreeing to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you are requested not to use our services. Whenever this Policy is updated, we will always publish the updated version along with the date on our website.
Important: Please read this Policy carefully. Registering with or continuing to use xssokk will be considered full acceptance of this Privacy Policy.
What Information We Collect
Registration and Account Information
We collect the information you provide when creating an account on xssokk. This includes:
- Full name and date of birth (for age verification)
- Valid email address
- Username and password (stored in encrypted form)
- Contact information and Bangladeshi mobile number
- National ID card or passport number (for identity verification)
Financial and Payment Information
We may collect the following financial information to process transactions:
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal history
- Transaction amounts and dates
- Bank account details (where applicable)
We do not store complete payment card information. All financial information is protected via SSL encryption.
Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device location
- Browser type and version
- Device type (mobile, tablet, or desktop)
- Access times and page view records
- Information obtained from cookies and similar tracking technologies
- Gaming behavior and betting history
Communication Information
When you contact our support team, we retain a record of that conversation. This includes live chat messages, emails, and the date and time of contact.
Use of Your Information
xssokk uses your information only for specific, lawful, and fair purposes. We use your personal information for the following purposes:
Service Delivery and Operations
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Ensuring the effective operation of gaming services
- Resolving technical issues and providing support
Legal and Security Obligations
- Age verification (confirming 21+ age)
- Identity verification and fraud prevention
- Compliance with anti-money laundering (AML) policies
- Implementation of responsible gaming policies
- Compliance with applicable laws and regulations
Communication and Customer Service
- Sending important account-related notifications
- Technical updates and security alerts
- Promotional messages based on your consent
- Responding to support requests
Platform Development
- Analyzing and improving the user experience
- Developing new games and services
- Monitoring technical performance
- Generating and analyzing anonymous statistics
Information Sharing and Disclosure
xssokk does not sell, rent, or commercially share your personal information with third parties. However, sharing information may be necessary in certain circumstances:
Service Provider Partners
We work with trusted third-party service providers who provide technical support, payment processing, and customer service on our behalf. These providers may use information only for specified purposes and are bound to comply with our privacy standards.
Legal Requirements
If there is a legal obligation, court order, or directive from a regulatory authority, xssokk may disclose the required information. Information may also be shared to assist law enforcement agencies in investigating fraud, money laundering, or other illegal activities.
Business Transfers
In the event of a business merger, acquisition, or sale of assets, your information may be transferred to the succeeding entity. In such cases we will give you advance notice and require the new entity to maintain the standards of this Privacy Policy.
Clarification: xssokk never sells your personal information to third parties for marketing purposes or financial gain.
Cookies and Tracking Technologies
xssokk uses cookies and similar technologies to improve your browsing experience and to ensure the platform functions correctly.
Essential Cookies
These cookies are necessary for the platform to function properly. They include session management cookies, security cookies, and cookies that remember your login state. These cookies cannot be disabled, as the platform will not work without them.
Functional Cookies
These cookies remember your preferences and settings — such as language preference, time zone, and gaming preferences. They personalize your experience.
Analytical Cookies
We use analytical cookies to collect anonymous statistics. This information helps us analyze site performance and improve the user experience.
Cookie Controls
You can control cookies by changing your browser settings. Please note, however, that disabling all cookies may limit some functionality of the platform. Essential cookies remain active at all times.
Data Protection and Security
xssokk implements industry-standard technical and organizational measures to protect your information. Our security practices are as follows:
Technical Safeguards
- Use of 256-bit SSL/TLS encryption technology
- Strong encryption for stored data
- Regular security audits and vulnerability testing
- Firewall and anti-DDoS protection
- Real-time monitoring for suspicious activity
Organizational Safeguards
- Data access restricted to authorized personnel only
- Regular privacy training for staff
- Data minimization policy — no collection of information beyond what is necessary
- Rapid response plan in the event of a data breach
Steps in the Event of a Data Breach
If we detect a data security breach that may create a risk to your rights and freedoms, we will notify you by email as quickly as possible. We will provide information about the nature of the incident, the likely consequences, and the steps we have taken.
Data Retention and Deletion
Retention Period
xssokk retains your personal information only for as long as it is necessary for the original purpose, or as required to comply with legal obligations. Generally:
- Active account information is retained until the account is closed
- Transaction records are retained in accordance with legal requirements
- Support communication records are kept for a limited period for service improvement purposes
Account Closure and Data Deletion
If you wish to close your xssokk account, please contact our support team. After your request is processed we will delete your personal information, however some data may be retained for a specified period due to legal obligations.
Your Rights and Choices
As a user of xssokk you have certain rights over your personal information:
Right of Access
You have the right to know what information we hold about you. Upon request we will provide you with a copy of your information.
Right to Rectification
If your information contains any errors or is incomplete, you have the right to correct it from your profile or through support.
Opt-Out from Marketing
You may unsubscribe from promotional emails and notifications at any time. However, you will continue to receive important transaction-related notifications.
Data Portability
You may request your information in a common, machine-readable format so that it can be easily transferred to another platform if needed.
To exercise any of your rights, contact us at: [email protected] — Our team is available 24 hours, 7 days a week.
Protection of Minors
21+ Age Requirement
xssokk strictly prohibits access by minors (under 21 years of age). We do not knowingly collect personal information from anyone under 21. Age verification during registration is mandatory. If we become aware that a user is under 21, that account will be closed immediately and all associated data will be deleted.
Changes & Updates to the Policy
Notice of Changes
xssokk may update this privacy policy from time to time. If significant changes are made to the policy, we will:
- Post a notice on the website
- Send details of the changes to your registered email
- Update the "Last Updated" date at the top of the page
Continued Use After Changes
If you continue to use the platform after receiving notice of a policy change, you will be considered to have accepted the updated policy. If you do not agree to the changes, you may request to close your account.
Contact Us
For any questions, concerns, or requests regarding the privacy policy, please contact us:
Privacy-related requests are generally responded to within seven business days. For urgent matters, please contact us via live chat.
This privacy policy applies to all services of xssokk. For other legal information, please read our Terms & Conditions and Responsible Gaming Policy.